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Accounts Receivable Management, Inc. Committed to Improve Poor Consumer ... -...

Accounts Receivable Management, Inc. Committed to Improve Poor Consumer ...MarketWatch (press release)Joe Burch, Chief Operating Officer at ARM said, "Prior to deploying CallMiner speech analytics, we...

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CBE Optimizes Use of Speech Analytics - Pr Web (press release)

CBE Optimizes Use of Speech AnalyticsPR Web (press release)For CBE, the integration and application of speech analytics has been vital to its ability to proactively ensure compliance, pinpoint training...

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CallMiner Customer Advisory Board Meeting Highlights Significant Speech ... -...

CallMiner Customer Advisory Board Meeting Highlights Significant Speech ...The Herald | HeraldOnline.comCallMiner, a leading provider of speech analytics and automated performance management solutions...

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CallMiner Wins 2012 Customer Excellence Technology Innovation Award - Eon:...

CallMiner Wins 2012 Customer Excellence Technology Innovation AwardEON: Enhanced Online News (press release)CallMiner Customer Advisory Board Meeting Highlights Significant Speech Analytics ROI....

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CallMiner Introduces Real-Time Speech Analytics

I recent wrote how CallMiner had expanded into text analytics and had released its myEureka product, which in my opinion took the presentation of analytics to a new level. My colleagues agreed, and our...

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Voice of the Customer: Analyzing What People Say and How They Say It

Call center software can now identify everything from anger to dissatisfaction in the voices of customers. Since call centers are all about voices, it makes sense to analyze those voices in order to...

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CallMiner Ranks First in Customer Satisfaction among Speech Analytics Vendors

The categories included product, implementation, training, speech analytics workshops, ongoing service and maintenance, professional services, vendor innovation, responsiveness to product enhancement...

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Contact Analytics Best Practices and Implementation Tips

As companies continue to adopt and evolve their Customer Relationship Management (CRM) strategies to attract and maintain customers, the contact center has emerged as an important strategic asset. By...

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Rimhub Partners with CallMiner to Provide Market Leading Speech Analytics...

WASHINGTON, D.C., -- January 21, 2013–Rimhub, Inc., a leading provider of Outsourced Telecom BPO (Business Process Outsourcing) Services, is pleased to announce today its new partnership with...

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Reduce CFPB Compliance Risk and Increase Collections with Speech Analytics

Collections contact centers and Accounts Receivables Management (ARM) firms face a constant challenge: being able to maximize payments while staying compliant and up to date with new rules and...

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SpeechTechMag.com: CBE Lets Companies Collect with CallMiner Platform

CBE Group has a long history in the accounts receivable management business, having served customers since 1933. Today, the Cedar Falls, Iowa–based business employs nearly 1,000 people in four...

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SaaS, Big Data and More: Speech Analytics in the Contact Center

Speech analytics has caught on in the contact center. It's likely to become even more popular, thanks to Big Data, SaaS and other trends. It was front page news in 2005 when it was revealed that the...

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In the Contact Center: Speech Analytics Software Buying Guide

Speech analytics software is seeing rapid growth in the call center, thanks to its ability to reveal customer insights. Here are five popular options for prospective buyers. People once spent years...

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Acme Packet and CallMiner provide cloud-based speech analytics to Clearwire

Network-based solution improves customer service and contact center productivity with highly accurate analytics BEDFORD, MA and FORT MYERS, FL March 7, 2013 – Acme Packet® (NASDAQ:...

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Speech Analytics 101 - What is Speech Analytics?

My first interaction with speech recognition technology came in the form of the dictation feature in Microsoft Encarta– the multimedia encyclopedia that used to be standard fare on every PC...

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CUnet Chooses CallMiner Speech Analytics to Automate 100% Monitoring of ... -...

CUnet Chooses CallMiner Speech Analytics to Automate 100% Monitoring of ...PR Web (press release)“CUnet clearly recognizes the value that speech analytics brings to the table when it comes to...

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CallMiner Launches Speech Analytics Channel on TMCnet

TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today that the Speech Analytics channel, sponsored by CallMiner, has been launched as...

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How Speech Analytics Can Help in the Collections Center

Phonetic search technology enables businesses and users to unlock the untapped value inside massive amounts of audio and video content. A speech analytics solution will help in capturing what is hidden...

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Three Ways Speech Analytics Will Transform Customer Engagement in Your Call...

Contact Analytics, as often mentioned, serves as a great ways to keep track of customer satisfaction, contact center performance and many other metrics that are equally important to securing business...

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CallMiner to Present Latest in Real-Time Speech Analytics Technology at...

MarketWatch - CallMiner to Present Latest in Real-Time Speech Analytics Technology at Oracle FORT MYERS, Fla., Apr 03, 2013 (BUSINESS WIRE) -- CallMiner, the leader in speech and voice of the customer...

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